Service

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Service2018-07-12T13:23:49+00:00

Service

Service

Once your application is operative and training is complete we can continue to save you time and money by maintaining the systems we have designed and installed. Our technical specialists are dedicated to keeping your production line running. They also provide excellent technical support so you can get back online quickly.

To serve our customers better, we have developed different service packages to meet your needs after the initial warranty has ended. You will always have our courtesy 24/7 support and scheduling service maintenance is encouraged. However, if you feel that your team would need more extensive support we have the solution that will exactly fit your needs.

Service Packages Offered

  • 24/5 Exclusive Phone Support
      This package guarantees that one of our specialists will return your call, within 30 minutes during the week, after receiving a phone call or voice mail.
  • 24/5 Service Support – Phone and Plant
      The Service Support package guarantees that a specialist will return your call, within 30 minutes during the week, after receiving a phone call or voice mail.
      Also, this package guarantees that a specialist will mobilize and travel to your facility, once the presence of a technician is requested formally by the customer, within 60 minutes during the week.
  • 24/7 Exclusive Phone Support
      Our exclusive phone support package guarantees that a specialist will return your call, within 30 minutes during the week and 45 minutes during weekends and holidays, after receiving a phone call or voice mail.
  • 24/7 Service Support – Phone and Plant
      This support package guarantees one of our specialists will return your call within 30 minutes during the week and 60 minutes during weekends and holidays, after receiving a phone call or voice mail. Additionally, it guarantees a specialist will mobilize and travel to your facility, once technician presence is requested formally by the customer, within 60 minutes during the week and 90 minutes during weekends and holidays.